Shipping policy


Our average shipping times are: 14-35 days To USA, Canada, UK, Italy, Ireland, France, Germany and Australia.

Rest of world - 30-60 business days

Islands - varies depending on product and destination. Please contact us for specific shipping times 

Please note that these are average shipping times, and may be affected by delays in local Customs offices, local postal services, weather conditions, and more.

Our orders are prepared for shipment after the orders are made, therefore may have a 2-7 day processing time before leaving the warehouse. However, in many cases orders are processed and shipped out within 24 hours of order placement. Most of our products are shipped from our global facilities, and take 5-20 business days to reach their destination once they are processed.

However, you can be assured that we do everything in our power to get the items to you as quickly as possible, and you will find that in many cases you will receive your new items quicker than this.

In order to ensure minimum shipping times, please make sure all shipping information you provide is correct and accurate. Prime Active cannot be held responsible for items shipped to wrong addresses provided by the customers. 

All of the orders have tracking codes, which are provided via email as soon as the products are shipped. In the case we cannot ship an item with a tracking code, we will first attempt to contact the customer to get an approval.


If, for any reason, shipping time takes longer than 60 days to arrive, please e-mail

In cases that are not under our control and shipping takes longer than expected, such as extreme weather, postal strikes, etc., if you decide to return the item, return shipping cost is not refunded.


Shipping rates vary based on the product (size and weight), destination and store promotion. However, be on the lookout for our FREE SHIPPING discounts we have every now and then.

If applicable, the final shipping cost will be displayed in the checkout process - after entering your shipping address and before you commit to pay.